FAQ | Digital Banking

What browsers can I use for Online Banking?

We support Microsoft Edge, Google Chrome, Mozilla Firefox and Safari. Our recommendation is that users of Online Banking update to the latest version of their browser to ensure that the
latest security patches are in place.

I’m having trouble logging into Online Banking. What should I do?

Make sure your login ID and password are entered correctly. If you need help resetting your password, visit our user guide for detailed instructions.

How can I update my address?
You can update your address within Online Banking. To update your address, log into Online Banking, click your name in the lower left corner of the screen and select Settings. Visit our user guide for more information.

How do I sign up for Documents?
To sign up for Documents, you must be set up for Online Banking. Log into Online Banking and click the Documents button within the Accounts tab to enroll. For more information about
Documents visit our user guide.

What are alerts?
Alerts allow you to receive an email, text message, or push notification when certain criteria are met. Here are a few examples of the alerts you can create:
• The balance in an account is above or below a certain amount.
• A certain check number has cleared.
• A loan payment is due.
To create a new alert, edit or delete an existing alert log into Online Banking select an account and click the Alert Preferences button. Visit our user guide for more information.

What is a secure message and how do I send one?
Secure messages provide you with a safe and direct line of communication to us 24 hours a day. To send a secure message, log into Online Banking and click the Messages tab. Visit our user guide for more information.

Can I transfer money between my internal or external accounts?
You can set up one time or recurring transfers to your internal and external accounts. To transfer funds, log into Online Banking and click the Transfers tab. Visit our user guide for more information.

Where is my transaction history?
View transaction history from all of your accounts on the Transfers page within online banking. Visit our user guide for more information.

How do I enroll in bill pay?
Bill Pay allows you to stay on top of your bills and quickly manage them by sending payments to companies and individuals. To enroll in Bill Pay, log into Online Banking and click the Payments tab. Visit our user guide for more information.

What are stop payments?
Stop payments prevent pending written checks from being processed. To create a stop payment, log into Online Banking and click the View Accounts tab. Visit our user guide for more information.

Business FAQ
How do I access my business banking accounts?
Your business accounts are available through our Business Online Banking portal. For more information about business online banking, visit our business user guide.

How do I create a new user?
You can create new users with their own unique login IDs and passwords. To create a new user, log into Business Online Banking and click the “Manage Profile” link. Visit our business user guide for more information.

What are wire transfers?
A wire transfer is a secure electronic transfer of funds between two banks. Domestic transfers typically process with in 24 hours. International transfers typically take two to three business days to process but may take up to five business days to process. Visit our business user guide
for more information about sending wire transfers.

What are ACH transfers?
ACH transfers are bank to bank transfers that are processed through the Automated Clearing House Network. The ACH network allows financial institutions to batch process these transactions. Visit our business user guide for more information about sending ACH transfers.

Where can I view my transfers waiting for approval?
To view transfers waiting for approval, log into Business Online Banking and click the Wires tab to view wires waiting for approval or the ACH tab to view ACH transfers waiting for approval. Visit our business user guide for more information.

How do I run reports for my accounts?
You can create several reports within Business Online Banking to keep track of payments, checks and transactions during a specified date range. To run a report, log into Business Online Banking and click the Reports tab. Visit our user guide for more information.

Mobile FAQ
Are there any fees to use the mobile app?
No, there are no fees to download or use our mobile app. Check with your mobile service provider since message and data rates may apply.

What devices are supported with the mobile app?

Phone
• Android 2.3.4 or higher
• iOS 7 or higher
• Windows 8.0 or higher

Tablet
• Android 4.0 or higher
• iOS 7 or higher
• Windows 8.1 or higher

How do I access Online Banking from my phone or tablet?
Download our mobile banking app from the Apple App Store or Google Play Store. Once installed, you can log in using your Online Banking information.

Do I use the same username and password for the mobile app that I use for Online Banking?
Yes, you must use the same username and password. If you need help resetting your, visit our user guide for detailed instructions.

What happens if I get a new mobile device or change my phone number?
You can update your mobile number within Online Banking. To update your mobile number, log into Online Banking and click the “Manage Profile” link. Visit our user guide for more information.

What activities can I perform within the mobile app?
Within the mobile app you can view your account balances, transfer funds, pay bills and deposit checks.

How do I make a mobile deposit?
You no longer need to visit a branch to deposit a check. Using the Mobile Deposit feature, you can upload images of the front and back of a check to deposit it into your accounts. You must have a working camera on your mobile device to deposit a check. Open our mobile banking app and tap the Deposit Checks tab. Visit our user guide for more information.

How do I set up PIN Login, Fingerprint Login or Touch ID?
Open our mobile banking app and tap the “Manage Profile” link. Follow the steps to set up the feature. Visit our user guide for more information.

Can I set up mobile alerts?
Personalize different alerts to be sent directly to your mobile device via text message, email or push notification. Visit our user guide for more information.