My husband and I recently took the first step in making a dream come to life by purchasing a lake lot. We experienced some miscommunication with our original lender that resulted in us seeking out another option. My husband contacted Kyle Shepherd at Northview Bank and immediately knew that he wanted to work with him. After speaking with my husband, Kyle offered to go through all the details with me. He explained so many things to me that I have never known, from interest rates to how an appraisal is actually determined. The interest rate we were able to get was 2% lower than our previous lender. We were thrilled about this. We were only a few weeks away from our original closing date and Kyle was able to still meet this date, which was amazing. Throughout the entire process Kyle communicated everything important and in an extremely timely manner. There was even an instance where Kyle could tell we were not understanding something quite right in an email chain between the title company, realtor, and us, and he called right away to set our minds at ease instead of just trying to email. I appreciate that personal connection and someone who is knowledgeable and honest. Everything Kyle told us was true, which really matters to us. We have made several large purchases in the past and none have gone as smoothly as this. We closed on time with no extra surprises and walked away with our dream. I highly recommend Northview Bank and Kyle for any mortgage needs. Thank you Kyle! Sincerely, Tristan and Brianna Green